Going into 2018, here are a few things you should know.These days, enterprises have to track new metrics such as engagement, revenue per user, and the overall customer journey, which involve blending a complex web of data streams into a comprehensive marketing and sales funnel. Army sergeant David Brash has won more than million in damages from PHH Mortgage after it falsely claimed he defaulted on his loan.
Teresa Abell, one of his lawyers, told the Huffington Post: 'The jury got a flavour of what would happen, he could be put on hold for 30, 45 or 55 minutes, then representatives would give him whatever story they had concocted.'They would tell him they would investigate and get back to him in 24 hours, he'd call back, and another representative would tell him "there is no investigation being done on your account".'Eventually Sergeant Brash took action, and went to an attorney who wrote a formal letter to the company's president.According to court documents, the company failed to respond within 60 days, even though mortgage companies and banks are legally obliged to answer written requests within that time.As the late notices continued, PHH threatened to report his 'serious delinquency' to credit scoring agencies - and each time Sergeant Brash called, he still couldn't get anywhere.Some of the frustrating calls, automatically recorded by PHH, were played out in court.He confessed “everything” after I caught him trying to send a photo of his penis to some stranger via email. At worst, I concluded that my initial reaction of calm and of, say, not throwing him out of the house and immediately filing for divorce was a sign of hope, of being able to overcome this, of my love for him, of commitment, etc. My husband did take responsibility and showed great willingness to recover.
I look back and realize that my calm, fairly together response was, in reality, shock and trauma. While, in the past 4 years, there have been some porn-related slips, there has been no more cheating, so far as I can tell. We’ve had ups and downs, but have been generally successful in recovering this marriage.
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Its been two months and I’m back to trying to wrap my head around this marriage. The man he is today is a kind, loving, generous, sweet, intelligent, successful man. And he is the father of my children, and a good father. We don’t have to sell the house, our home remains intact. On the other hand, I see the marriages of my friends and family members and, while they are not perfect and while I know that I can never really know what goes on in other marriages, there is a sort of… You know that feeling like, if you could do it all over again, of course you’d marry him? That you just accept him for all he is, and he accepts you, and that is what love is?